Fraktpolicy

General Overview

Every order is processed as a part of the hotcoldhot system. We prioritize efficiency and transparency to ensure your kit arrives ready for the ritual. All orders are dispatched from our warehouse in Sweden.

---

Shipping Zones & Times

We ship to practitioners worldwide. Estimated delivery times begin from the date of dispatch.

Region	Estimated Transit	Shipping Method
Sweden	1–3 Business Days	PostNord / DHL
Europe (EU)	3–7 Business Days	DHL Express
International	7–14 Business Days	UPS / FedEx

Please note: During peak periods or archive launches, processing times may extend by 48 hours.

---

Rates & Tracking

• Calculated Shipping: Shipping costs are calculated at checkout based on the weight of your Archive items and your destination.

• Traceability: Once your order leaves the warehouse, you will receive a confirmation email containing your [ TRACKING_ID ]. Use this to monitor your gear's progress through the transit system.

---

Customs, Duties, and Taxes

• EU Orders: Value Added Tax (VAT) is included in the price for all orders within the European Union. No additional customs fees will apply.

• International Orders (Non-EU): Orders shipped outside of the EU may be subject to import duties and taxes once the shipment reaches your country. hotcoldhot is not responsible for these charges; they are the responsibility of the recipient.

---

Unclaimed Shipments

If a package is not collected from a service point or delivery is refused, it will be returned to our archive. In these cases, a return shipping and handling fee will be deducted from your refund to cover the logistics cost.

---

Damaged Items

If your Temporal Gauge or other equipment arrives damaged, please document the packaging and the item immediately. Contact us at [INSERT EMAIL] within 24 hours of delivery with your order number and photos of the damage.